Silk Road Mart USA

Shipping policy

We send parcels to your local PO where postmen deliver them to the address you indicated in your order list. If you are not at home at the moment of delivery, a postman leaves a special notice.

There are two ways of shipping:

  • Airmail. The delivery by means of airmail lasts 2-3 weeks. Price: $50.
  • EMS Courier Delivery. Its average shipping duration is 3-8 business days. Unfortunately, this shipping method is not available in several countries. If your country is in this list, you won’t be able to choose EMS as a shipping type. Price: $50.

You should also bear in mind some possible delays at customs we are not responsible for. Therefore, why some parcels may arrive a bit later or earlier than expected.

The orders are usually processed within 24 hours. As soon as your order is registered, you receive an automatic e-mail message. Sometimes, such notifications get into spam folders. Look for a notification there if you have not received one. We make every effort to deliver your parcels in time.

All the medications you can see on our site are usually on stock. If you have some problems with the delivery, we will try to solve it as soon as possible. Our Customer Care Specialists are at your disposal and ready to connect with you any moment.

Return policy

If you received damaged or defective medication or the company shipped the incorrect product we will resend your order free of charge.

The quality of our products is beyond exception, but if you are not satisfied with it, contact our Customer Care Specialists.

In case that your pills are damaged, we will resend you a new package free of charge.

Be informed that the return of medications is strictly prohibited by International rules.

Privacy policy

We guarantee a complete anonymity, as well as the safety of your personal and financial information. You receive your parcel as a gift – without any titles and prices on it – so that nobody could learn about its contents and you did not have to pay any customary fees. Names of the ordered products won’t be reflected on the credit card statement.

We make use of numerous security measures to guarantee the security of your private information.

The checkout process utilizes industry-standard SSL-based encryption that ensures the privacy and security of all your information.

Our preferable way of communication with our clients is e-mail. Though we do not call to our clients generally, we ask you to indicate your correct telephone number for the Address Verification System not to cancel your order.

Use of cookies

Cookies are short text files our Web server sends to your computer. They are used to fix such session information as the previous activity on a site or Web page content based on your browser type. This helps us provide better service for the customers when they return to our site, and imply an access to some specific sections on our site.

Collection of information

Only our customers’ domain names or IP addresses – but not e-mail addresses – are automatically recognized by our server.
We never divulge your private information.

Contacting us

Ask your questions in the section “Contact us”. We are glad to solve any problem arisen.

rsonal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements